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UK Employment advice pls. I work 16hrs per week at home as a Telephone Mystery Shopper?
I have a contract for the 16hrs and have always stuck to it. It is flexible working which is ideal as I have an 8yr old daughter I Home Educate due to a health issue.This week they have had a new telephone system installed which has completely wiped out the equipment we all used several office based and home based workers . This week we have all had to wait in for couriers for new equipment to arrive and they say they want us to make the 16hrs up where we can this week or add onto next week. This is start of the school holidays and I feel that this new office manager single with no interest in children and she made that quite clear has chosen the worst possible time to implement these changes.I do have a contract and have been with the company since March 14 this year so have cleared my probationary period although I have never had a " review" to say I had passed I just took this as well I'm still employed so it must be ok. I enjoy the work immensely and it affords me the flexibility I wouldn't get any where else.Can someone pls tell me where I stand and as it it the companies problem that they have these technical issues this week we can now ONLY reach them on mobiles until they get new system sorted Do I make a fuss and stand my ground if there are any for me to fight with or do I put up and shut up ? They did this once before when they had no outlets left for any of us to call and so I was a day short of work 5hrs left to work that week . They asked me if I would mind adding them onto the next week which I did but surely this is not right ? I have other things to do in my week and have 3hrs a day where I have to Home Teach my 2 children in the mornings. By saying yes I'd carry that 5hrs forward have I given them the green light to do as they please ? Surely there is a fine line but I'm not sure whether I should rock the boat. One of the guys I met at a recent company training day well I can tell you he would definitely not put up with this. We were away for 48 hours yet they only gave us 10 hours work allowance for the whole time I found this dreadful. Yes they did pay hotel and travel. Please help. If I rock the boat I worry they will find some excuse to get rid of me and I need the job as I can't go out to work due to my commitment to the children. Basically can they insist I carry forward 16hrs to next week ? Thanks
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