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Can mystery shopper reports be manipulated by management?
I was fired because of mystery shop reports. The overallreports were not neg. In point of fact they said in the sidebars that I was friendly,enthusiastic,efficient,courteous, etc.Apparantly I missed things on the main objectives of the shop. Two that I know of are allegedly I had forgot to put on my name tag and I didn't use the person's name during the transaction. Granted, I disagree with using a total stranger's name on so many levels but I still did it esp. w strangers because it had been made part of my job.Since my transfer to that location, in a very small town, personality conflicts between myself and the 2 mgrs arose. I've felt in my gut that something about myshops weren't right. An individual in the upper echelon of mgmt told us during a meeting once that his own daughter was a shopper. The mgmt to which I refer have displayed a consistent lack of ethics and have made every effort to discredit and impugn me.Can it even happen How do I prove it Any recourse?Moving on is certainly my intention, but when I filed for unemployment my claim was denied because the company is calling it gross misconduct. Of course I am appealing such a ludicrous accusation. I was just hoping I might find something else, other than legal definitions of misconduct to use in my appeal. One does tend to become tired of continually taking a knife in the back.
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